Wicom Forms Partnership with Infonet to Distribute Wicom Contact Center1 February 2005
Wicom Communications, the leading European provider of IP contact center and enterprise communications solutions, and Infonet Services Corporation (NYSE: IN), a leader in managed network communications services, have signed a global partnership agreement. Infonet will distribute and support the Wicom Contact Center solution worldwide. The partners will initially be focusing on the European market, offering VoIP technology to international companies with multi-sited contact centers. Amongst Infonet’s existing customers are Bayer AG, Deloitte & Touche, Ericsson, Hilton International, Nestlé, SmithKline Beecham and Volkswagen.
“Infonet’s communications services empower thousands of multinational enterprises to run their businesses securely and efficiently by connecting their customers, business partners and employees. The Wicom Contact Center solution with its flexible, highly scalable technology for business-critical contact center applications is the perfect complement to this offering,” said Arnold Bros Senior Director of Multi Media Services for Infonet.
Ilkka Kivimäki, President and CEO, Wicom Communications, added: “New-generation solutions are required to address the growing demand for state-of-the-art VoIP communications. We are delighted that Infonet have chosen to partner with us. With Infonet we can make our solution easily available to all multinational contact centers.”
About Wicom Communications Ltd.
Wicom Communications is a leading European provider of all-IP contact centre solutions and VoIP enterprise telephony software for fixed and wireless network environments. With Wicom software, voice and data traffic, information systems and databases are combined into a centrally managed system allowing for unified queuing, prioritising and routing for all contacts - telephone, e-mail, fax, voicemails, web-contacts, co-browsing and SMS. Currently used in 11 countries with 130+ client organisations, Wicom technology is available through selected partners throughout Europe. Gartner Inc, ranked Wicom in the "visionaries" quadrant in its report titled "Contact Center Infrastructure Magic Quadrant 2003 - EMEA Region". For more information, please visit www.wicom.com.
About Infonet
Infonet Services Corporation, known for its quality of service, is a leading provider of managed network communications services for nearly 3,000 multinational entities.
Employing a unique consultative approach, Infonet offers integrated solutions optimizing the complex relationship between enterprise applications and the global network. Extensive project management capabilities are the foundation for the services and solution offerings (broadband, Internet, intranet, multimedia, videoconferencing, wireless/remote access, local provisioning, application and consulting services) positioning Infonet as a single-source partner for multinational entities. In particular, Infonet IP VPN solutions offer multinationals a unique combination of Private and Public IP services as well as a full set of Managed Security and Mobility Services.
Rated "Best in Class" overall in Telemark's survey of Global Managed Data Network Services, Infonet has also won "Best Customer Care" and "Best Carrier" at the World Communication Awards. Founded in 1970, Infonet owns and operates The World Network®, accessible from more than 180 countries, and provides local service support in over 70 countries and territories.
Infonet's stock is traded on the New York Stock Exchange under the symbol IN. Additional information about the company is available at www.infonet.com.
For more information, please contact:
Wicom Communications, Mr. Pekka Porkka, VP Marketing, +358 9 5257 7568, pekka.porkka@wicom.com
GBC, Jaime Edmund/Claire Lynch +44 0208 322 1922 clairel@gbc.co.uk/jaimee@gbc.co.uk
Source: SourceWire
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