Virtela Introduces Global Remote Monitoring & Management Services for Wide Range of Network and IT Technologies

Virtela, a global secure network solutions
company, today announced its new Remote Monitoring and Management (RMM) suite
of services, which combines the simplicity of a managed service with a highly
modular approach that offers customers unprecedented service choice and
flexibility. Available now, Virtela's RMM services provide a single point of
contact for comprehensive monitoring, managing and reporting on customer-owned
IT infrastructure on a worldwide basis, including WANs, LANs, Wireless LANs
(WLANs), servers, IP telephony, and security devices.
Customers can select from a broad menu of monitoring-only or
monitoring-plus-management services that make it simple and cost-effective to
augment their internal capabilities with Virtela's experienced device
management expertise. Virtela's world-class Network and Security Operations
Centers (NOC/SOC) provide proactive 24x7 monitoring and management with
certified, hands-on expertise across major equipment vendors worldwide,
delivering an unmatched level of infrastructure support and Service Level
Agreements (SLAs). Enterprises maintain visibility and control over their
environments and can leverage the VirtelaView(SM) web portal to view real-time
performance and in-depth reports about their network infrastructures.
IT infrastructure is becoming increasingly complex and difficult to manage
as multinational enterprises face numerous challenges, including the continued
trend toward globalization, the ongoing consolidation of legacy providers, the
challenges of multi-vendor management, the rapid pace at which new
technologies are being introduced into the network, and the scarcity of highly
trained IT talent resulting from corporate downsizing. In addition,
enterprises must maintain network reliability and security on a 24/7 basis,
while strictly managing operational costs.
"Day-to-day management of a global IT infrastructure is resource intensive
and can distract companies from focusing on their core businesses," said
Virtela CEO Larry Morgan. "Virtela's RMM suite supplements our customers'
staffs by handling routine management issues or enabling them to more easily
migrate to complex technologies such as IP Telephony. And unlike competitive
services, Virtela's RMM suite is highly scalable to serve small and
medium-sized businesses and is not limited to a specific technology or
geographic region."

Gartner Dataquest forecasts the RMM market for network-centric
infrastructure will grow from $1.1 billion in 2004 to $3.5 billion in 2008, at
a CAGR of slightly less than 33 percent. (Gartner, Inc., "Robust Growth Ahead
for Remote Management Services," by Eric Goodness, January 3, 2005.)
"All Gartner research points to the fact that the enterprise IT
infrastructure is becoming more difficult to manage and that the risk factors
related to its non-performance have significantly increased," said David Neil,
a Gartner research vice president. "Remote monitoring and management
offerings can reduce the risk, improve the performance and simplify the
rollout of new applications by enabling for selective out-tasking of
device-related monitoring and management needs."

Lower Operational Expenses, Improve Infrastructure Performance and Control
Virtela's pay-as-you-go selective sourcing model provides a cost-effective
means of augmenting staff for 24/7 continuity and adding specialized expertise
as needed to compensate for IT talent scarcity. Customers can also reduce
operational expenses by making IT infrastructure monitoring and management a
fixed expense, thus avoiding hidden costs, upfront capital expenditures, and
the need to continually refresh essential monitoring and management tools.
Virtela's model also offers enterprises an easy migration path to new
technologies, such as VoIP and WLAN, without having to invest in expensive
infrastructure, software upgrades, or additional staffing and training.
Finally, improved IT asset management and change management processes, as well
as more efficient problem isolation and resolution via Virtela, result in
lower Total Cost of Ownership (TCO).
Virtela's proactive infrastructure monitoring and management maximizes
uptime and performance. RMM customers have immediate access not only to
Virtela's expertise, tools and services but also to proven methodologies that
reduce overall infrastructure complexity. Virtela backs all RMM services with
leading SLAs on a global basis, including availability, notification and
billing guarantees.
In addition, Virtela's RMM suite lets customers maintain control of and
visibility into their infrastructures via on-line ticketing, reporting, and
administration using VirtelaView, Virtela's interactive customer portal.
Through an integrated view across their infrastructures, customers can monitor
network and device performance such as device usage, tunnel usage, port usage,
alarm status, security events and device inventory. Virtela's fully
documented monitoring, reporting, and remediation services can also assist
enterprises with audit compliance, such as for Sarbanes-Oxley.

Customer Choice at a Granular Level
The RMM suite's highly scalable model offers customers unprecedented
service choice and flexibility. Enterprises select only the specific services
they need and can monitor and/or manage many different types of network-
related devices. Virtela's RMM suite is comprised of four major categories:

* RMM for Network Infrastructure: WANs, LANs, and WLANs
* RMM for Security
* RMM for IP Telephony (or VoIP)
* RMM for Servers

Each level within the suite provides a flexible matrix of monitoring-only
services, or monitoring-plus-management services, across an array of
infrastructures. Services include infrastructure monitoring, performance
monitoring, problem management (break/fix), configuration management and
change management.
As part of the RMM suite, Virtela also offers a range of professional
services, such as cost and performance benchmarking, LAN and WAN architecture
design, and security audits and benchmarking, to help enterprises optimize
their network and security infrastructures.
Virtela offers the industry's most advanced global operations capabilities
and highly trained personnel via its world-class, fully redundant NOC/SOC.
RMM customers receive first-call access to networking and security experts for
faster resolution of their issues. In fact, more than 98 percent of Virtela's
service calls are outbound, proactively notifying customers of potential
problems on their networks.

About Virtela
Virtela Communications Inc. delivers award-winning network and security
solutions to many of the world's largest and fastest-growing multinational
companies. Currently serving customers across six continents, Virtela's
network reach spans more than 190 countries. Virtela's unique Internet
Protocol Service Fabric (IPSF) and MPLS Service Fabric (MPLS-SF) offer the
foundation for delivering all critical business applications via the company's
acclaimed service methodology, with a services suite that includes IP-based
Virtual Private Networks (VPNs), security services, Voice over IP, Video over
IP, and network consulting services.
Virtela is headquartered in Denver, Colorado, with a second Network
Operations Center in Mumbai, India. Virtela is a member of Juniper Networks'
(Nasdaq: JNPR) Managed Network Solutions Preferred Alliance Program. For more
information, please call +1 (720) 475-4000 or visit http://www.virtela.net.

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