Sutherland India Expands NICE Implementations to Two New VoIP Call Centers1 December 2004
NICE Systems (NASDAQ: NICE), the global provider of advanced solutions that enable organizations to extract insight from interactions to drive performance, today announced that leading Indian outsourcer Sutherland, a user of NICE's advanced solutions, has decided to increase its number of NICE implementations by placing an order for the company’s VoIP contact center solution, which will be utilized in two separate sites in Bombay and Chennai. This order is the latest in a series of contracts and reinforces the growing market acceptance and leadership of NICE’s suite of solutions for VOIP environments.
Serving dozens of Fortune 100 Companies, Sutherland needed a solution that would maintain and increase their call center quality standards, reduce attrition, and lower costs. They also required a solution that would seamlessly integrate with sites operating in a hybrid (VoIP and TDM) environment.
The NICE solution will enable Sutherland to provide the companies it serves timely insight from their outsourced customer interactions, thereby driving performance by further increasing quality levels, and by lowering training and hiring expenses.
NICE will also help maintain a low total cost of ownership by seamlessly integrating with the Avaya and Nortel VoIP environments used by Sutherland, and by providing centralized administration from a single site.
“At Sutherland, we strive to provide exceptional contact center performance and quality of service in a highly cost effective model,” said KS Kumar, VP Operations of Sutherland Inc. “The NICE solutions go beyond our IT and customer care requirements to provide insights that enable us, and our renowned list of customers, to turn interactions into tangible means of improving the business.”
“We are happy to continue to extend our relationship with Sutherland,” said Doron Ben Sira, President, NICE APAC Ltd. “This is direct result of our strong VoIP technologies and added proof of our strong market leadership in APAC. We are committed to continue providing integrated solutions and services that exceed the complex demands of call centers worldwide.”
Source: NICE Systems Ltd.
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