Successful Move To VoIP Requires Both Telco and IT Data

Companies moving to Voice over Internet Protocol (VoIP) from traditional telephony need to understand that not all VoIP systems provide the standardized call detail information essential to manage, report and charge back those services, reports MBG, a leading telemanagement company.

VoIP offers tremendous benefits by converging voice and data networks, simplifying the installation and transfer of phone lines and numbers, supporting mobile workers, and providing other expanded services. However, because some VoIP call detail records are extracted from switch databases, a high level of expertise is required to normalize the data and integrate it with call data from other sources, including traditional telecom systems.

Additionally, understanding volumes and sources of calls can help assure quality service.
"We work with our clients on managing all of the data, regardless of the technology platform," says Richard Simons, chief operating officer of MBG. "Based on our expertise in handling and understanding telecom data, we are able to achieve a consistent view for our clients so they can analyze call detail information from both VoIP data and traditional telecom data. Data integrity and consistency are at the core of these initiatives, and this necessary level of detail is often overlooked by companies migrating to VoIP."

"As companies move to centralize their telecom expenses, operations receive all sorts of data from numerous sources and that information must be integrated, normalized, and validated before it is rolled-up into enterprise management applications to analyze telecom and IT expenses," Simons adds.

To provide companies with the capability of analyzing and charging back VoIP calls, MBG has developed the MBG VoIP CDR Collector. This application is designed to record call information on all VoIP phone calls made throughout an organization. Once the data has been collected, it is than processed and fed into MBG's Web-based TeleManagement Solutions Suite, permitting companies to receive a consistent view of data collected from all communication technologies.

About MBG

MBG, Inc. (www.mbg-inc.com) is the leading provider of total enterprise telemanagement solutions for Fortune 500 companies and telecommunications carriers. Founded in 1990, MBG helps companies to optimize and enhance their business performance and competitiveness by understanding and controlling their enterprise-wide voice, data and wireless telecommunications and associated services and costs.

MBG's solutions give large organizations the ability to analyze, manage, monitor, and order all of their telecommunications and related IT services through a secure, centralized Web-based portal, even when working with multiple providers. MBG's Telemanagement Suite of Solutions includes provisioning, IT inventory, invoice processing, and corporate chargeback, which combine to provide complete, modular and scalable end-to-end solutions for customers. MBG's flexible delivery model enables customers to co-manage telemanagement functions with MBG or to rely on MBG for complete management of those activities. The MBG Telemanagement Suite of Solutions also integrates with all Operating and Enterprise Support Systems (OSS, EOSS) and Enterprise Spend Management (ESM) offerings.

Headquartered in New York City, MBG processes more that $2 billion in annual telecommunications and IT charges and serves some of the largest multi-national corporations, including AT&T, BellSouth, CitiGroup, Ford Motor Company, HealthCare Corporation of America (HCA), Hyatt Corporation, International Paper, Lehman Brothers, Marsh & McLennan Companies, MetLife Corporation, Toys "R" Us, UBS, and Visteon Corporation.



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Contact:
Executive Communications
Joe Gavaghan, 617-283-4936
joegavaghan@comcast.net



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