Spanlink Expands International Presence; Adds Resources to Meet Growing Demand for Spanlink VoIP-based Customer Interaction Solutions2 September 2005
Spanlink Communications, a leader in customer interaction solutions that leverage VoIP technology, announced today that it has expanded its Europe, Middle East and Africa (EMEA) team. The U.K. office is expanding to meet the increasing demand for the company's VoIP-based customer interaction solutions in EMEA.
"The U.K. has been a successful starting point for Spanlink's presence in EMEA. Customers and partners alike have benefited from the customer interaction and VoIP technical expertise of our U.K. team," said Spanlink COO Paul Lidsky. "This expansion provides an opportunity for us to leverage our success in North America and Europe and globally grow our business."
Spanlink has added four associates to its staff to strengthen its resources in the key functional areas of sales, channel sales support, application consultation and customer support. All four associates will report to Bill Kelly, vice president of Spanlink International, who was hired to establish the U.K. office in 2000.
Neil James has been named channel account manager specializing in accounts for partner relationships such as Affiniti (formerly Omnetica). Neil joins Spanlink from Arc Solutions Limited where he was the global business development manager and was responsible for the development of Cisco IP reseller sales strategy in North America and Canada.
Robert Hearn joins Spanlink as a sales engineer and applications consultant. Previously, he was a technical project manager at Cable & Wireless and managed multiple projects in the contact management and hosting environment.
Mark Tobin joins Spanlink as a technical assistance center and deployment engineer. He comes to Spanlink from Cable & Wireless where he was responsible for managing Cisco Intelligent Contact Manager (ICM), IP Contact Center (IPCC) and IP-IVR faults with customer & central site equipment. Mark also worked as a telebusiness technical specialist at CIM Provide where he was responsible for installation and configuration trials for Cisco Enterprise Agent.
Neil Mitchell comes to Spanlink as technical assistance center and deployment engineer. Most recently, he was a CRM engineer working in the Telecom Solutions Division at LogicaCMG. Neil has also worked with Saudi Telecom providing first thru third line support to Aspect Call Centre and Cisco VoIP technologies.
About Spanlink Communications, Inc.
Spanlink Communications is a leading provider of customer interaction solutions that leverage VoIP technology. With nearly 20 years experience, Spanlink develops and markets Collaborative Customer Interaction products, Intelligent Information products and CentralControl(TM) System Management products, all of which exploit the benefits of VoIP network infrastructures. Spanlink applies expert planning, migration and support services to tailor each customer's solution and support plan to its business needs for transformational business improvements in productivity, efficiency and customer satisfaction. Find news and information at www.spanlink.com.
Source: dBusinessNews
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