Sigma Systems' OSS VoIP solution selected by Cable One31 August 2005
Sigma Systems, the leading provider of service management OSS solutions for delivering next-generation services on cable, wireless and IP broadband networks, announced Cable One, a rural market cable operator in the United States, has selected its VoIP OSS solutions and services to deliver a suite of new Packet Cable telephony services to its entire subscriber base.
"The role of OSS service management is essential as we deploy VoIP services, scale operations, and look to grow revenues for our subscriber base," said Steve Fox, VP Digital Services and Technology, Cable One. "Using Sigma's solutions, we gain operational efficiencies by significantly reducing the manual work and processes associated with service order management and service provisioning for complex VoIP services. In turn, we can deliver greater customer satisfaction by ensuring timely and reliable provisioning of new cable telephony services."
The award winning Sigma Service Management Platform, the Sigma VoIP Service Package, Sigma Service Profile Manager and Sigma Voice Client Services Center (CSC) interoperate seamlessly with all business, network and operational systems, allowing Cable One to easily deploy new next generation services to its customers.
"Crucial to selecting Sigma Systems at Cable One was their proven experience and deployed OSS installations for VoIP at other leading cable operators," said Kishore Reddy, Director Voice Services, Cable One. "Sigma's OSS solutions for VoIP and related broadband IP services are highly trusted in the cable industry - hence our deployment risk is significantly reduced and time to market can be accelerated."
The Sigma(TM) Service Management Platform (SMP) and VoIP Service Package provide Cable One with the order management, resource management, service provisioning and inter-carrier gateway integration (i.e. E911, LSR, LNP, PIC/CARE) capabilities for VoIP services such as dial tone, voice mail, long distance service provider selection and CLASS/calling features. Sigma's SMP is an end-to-end solution that automates complex billing integration; soft switch and voicemail activation; as well as CLEC inter-carrier processes.
The Sigma Service Profile Manager is used by CSRs as a service order entry portal at Cable One for Voice telephony services. This application also provides visibility to the entire lifecycle of the subscriber's order, invaluable to track and manage orders from the call center. The Voice CSC is a self-service portal application and is the latest addition to the company's award-winning Sigma Systems Product Portfolio. CSC is designed specifically to meet cable operators' demands for subscriber self-care; enabling web portal management of call feature options/parameters and the ability to add/modify/delete call features.
"For cable operators, end-to-end automation for VoIP services is "mission critical" to scale business and operational processes, and meet their objectives for new revenue growth. Our significant VoIP deployment experience is a key differentiator, gained from our numerous deployments across the globe," explains Tim Spencer, President and COO, Sigma Systems. "Cable One is capitalizing on the benefits of a robust product portfolio constructed from nine years of complex integration experience for cable telephony services."
About Sigma Systems
Sigma Systems is a leading provider of service management OSS solutions for delivering next-generation services on cable, wireless and IP broadband networks. Sigma's award-winning software solutions help service providers deliver voice, data/internet and video services, anywhere, anytime, while realizing the maximum revenue from subscribers for the least operational cost. The Sigma(TM) Service Management Platform automates order management, service provisioning and activation, resource management, and service authorization, as well as subscriber self-service and service diagnostics processes. Sigma supports all major communications technologies, including VoIP, PacketCable telephony, SIP telephony, GR303/V5.2 telephony, high-speed Internet, ISP services, wireless infrastructures (1x, 2.5G/3G), advanced digital set-tops. Sigma solutions have been trusted, proven and deployed by tier-1 clients in
North America, Europe and Asia since 1996. Today, over 15 million subscribers of next-generation broadband and wireless services are managed by Sigma solutions world-wide. Sigma's clients serve over 40 million subscribers.
About Cable One
Cable One, the cable division of The Washington Post Company (NYSE:WPO), operates 52 cable systems serving 705,000 subscribers in 19 states.
For further information: Contact: John Sacke, Sacke & Associates Inc.,
(416) 493-5723, ext. 201, johns@sackepr.com
Source: Groupe CNW
All trademarks and copyrighted information contained herein are the property of their respective owners.
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