New VoIP voice recording system!14 April 2005
The deployment of VoIP is becoming increasingly prevalent and accordingly the requirement for recording IP calls is now commonplace. Storacall Voice Systems have just launched the new VoistoreIP recording system, which records the RTP packets and is therefore able to record all VoIP protocols providing compatibility and integration with most industry leading VoIP telephony platforms. Also because Voistore allows different line types to be converged within a single chassis solutions can be implemented in enterprises with combined VoIP and circuit-switched telephony networks, thus preserving investment in traditional ACDs/PBXs and supporting transition to VoIP telephony-based solutions
VoistoreIP is an Enterprise level advanced and scalable CTI voice recording solution for corporate applications and contact centres, providing continuous, high-quality digital recording and network archiving of telephone conversations. It has a true web-based interface so administrators, reviewers and agents simply require a browser and the appropriate security password to access all aspects of the system including call recording playback, reporting and configuration. Local access via the company LAN can be expanded to include access from any location globally via the Internet. Specific recordings can be searched for by a wide range of parameters and are easily retrieved and instantly replayed.
VoistoreIP uses low-bandwidth audio streaming technology, which means that recordings are delivered extremely quickly, minimising the risk of network bottlenecks. The advanced design allows users to search, retrieve and playback calls with impressive simplicity and speed. Searches can be made across a network or the Internet with multiple recorders using channel and agent ID. Once a call has been located it can easily be saved as a file for delivery by e-mail.
Furthermore because Voistore has a modular design, open architecture and capitalises on existing familiar IT infrastructure, it is easy to meet evolving needs, including expanding capacity or adopting new technologies and is particularly suited to multi site applications. A full VoistoreIP information pack is available from Ian Parberry on 01932 710710 or email sales@storacall.co.uk
Storacall Voice Systems Ltd
Swan House, Windmill Road, Sunbury on Thames, Middx TW16 7DT
Tel: 01932 710710 Fax: 01932 710711 e-mail: sales@storacall.co.uk
Editorial Contact: Alex Leighton
Tel: 01932 710890
Fax: 01932 710889
E-Mail: alexl@storacall.co.uk
Source: SourceWire
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