Network General Surveys Leading IT Professionals to Identify Issues Hampering VoIP in the Enterprise12 September 2005
Network General today released survey findings that revealed that the management of VoIP is causing enterprise IT serious difficulty. Nearly half of IT managers surveyed discovered that both VoIP and data applications were frequently competing for bandwidth, resulting in degradation of overall network performance.
The Network General survey, conducted by leading industry research firm Enterprise Management Associates, polled senior IT executives in 100 companies across North America actively involved in VoIP deployments. The survey focused on companies using VoIP as their primary voice communication system (nearly 60 percent of respondents), and about 50 percent of those have been using VoIP for more than a year.
"As businesses deploy VoIP and other vital applications, they are faced with poor application performance. Business critical applications, such as VoIP, CRM and ERP, sit on the network and compete for bandwidth," said Vice President Dennis Drogseth, Enterprise Management Associates. "To solve this problem, businesses need to invest in enterprise network and application performance monitoring and analysis solutions so they can determine the performance impact of these data applications on VoIP, and vice versa."
VoIP management solutions must be able to proactively identify how well networks carrying both voice and data traffic are operating, and where potential problems lie, before they affect a company's ability to conduct business over the phone.
"The quality of network traffic and security are the primary concerns for businesses that have deployed VoIP solutions. Businesses used to be focused on how VoIP would reduce costs; now IT managers are thinking about how VoIP will affect network traffic and the performance of existing applications," said EVP Ken Boyd, Product Management, Network General. "Once this hurdle is overcome, the industry will see rapid adoption of full-scale VoIP deployments in the enterprise."
With nearly two decades of experience in network management, Network General uniquely understands the challenge of managing converged voice/data networks. Network General's Sniffer(R) Voice solution:
-- Identifies VoIP users and service components, such as call managers, gateways and IP phones.
-- Monitors VoIP activity, performance, real VoIP data flow and VoIP service degradation.
-- Measures the interaction of VoIP and non-VoIP applications, leveraging Network Sniffer Application Intelligence, an add-on module for Sniffer Distributed that provides a business-centric view into network applications and reduces risks associated with the deployment and maintenance of key applications. Network General solutions also measure the performance degradation of VoIP from non-VoIP applications.
-- Manages real-time VoIP performance with notifications and alarms for problematic VoIP calls.
-- Resolves VoIP call control and voice/video transport quality issues.
Since the majority of IT managers surveyed indicated they are bound to VoIP service level agreements (SLAs), it's no surprise that nearly 90 percent of them confirm that VoIP performance monitoring, analysis, and reporting capabilities are either "critical" or "very important" to ensure continued optimal performance of VoIP across the extended enterprise.
In fact, application problems are the single largest source of downtime for corporate networks. Businesses constantly complain of inexplicable outages, frustrating lag times and the inability of applications to support multiple end users. As a result, they often pay service-level agreement (SLA) penalties that sometimes exceed $20,000 a month.
To avoid these SLA penalties, an increasing number of companies are relying on network and application performance management tools to improve application availability and performance and enforce service-level agreements (SLAs).
About Network General Corporation
Network General(TM) Corporation is the global leader in enterprise application and network performance analysis. The Network General portfolio consists of innovative software solutions and intelligent appliances that allow IT professionals to identify, monitor, measure, manage and resolve application and network performance problems. Supporting the widest range of network topologies in the industry, Network General delivers breakthrough technology solutions that focus on the intersection of the application and the network for comprehensive real-time monitoring, analysis, and reporting across the business enterprise. Sniffer Enterprise Solutions empower IT organizations, simplify network management tasks, and protect the extended value and life of IT assets. For more information on Network General, a privately-held company based in San Jose, California, dial +1-408-571-5000 or go to www.networkgeneral.com.
NOTE: Network General and Sniffer are registered trademarks or trademarks of Network General Corporation. Only Network General Corporation makes Sniffer(R) brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.
Source: Business Wire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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