Intelligent Multi-Site Routing Software by Interactive Intelligence Named ICCM Best of Show

The International Call
Center Management Conference & Exposition honored Interactive Intelligence
Inc. (Nasdaq: ININ) with its Best of Show award in the category of VoIP
Applications at a ceremony last month in Las Vegas.
(Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO )
Interactive Intelligence received the award on behalf of its intelligent
multi-site routing software, Interaction Director(R) -- a network-based
pre- and post-call routing product that uses innovative VoIP technologies,
such as session initiation protocol, to help distributed contact centers more
effectively meet service level goals, while increasing customer satisfaction,
reducing cost and complexity, and improving disaster recovery capabilities.
"The winners in this year's ICCM Best of Show demonstrated ease of
integration and implementation, system quality, customer service features, and
return on investment in their category," said Kerry Gumas, chief executive
officer and president of Questex Media Group Inc.
Interaction Director won the award following rigorous evaluation by a team
of independent judges from such prestigious firms as the Call Center Industry
Advisory Council, The Call Center School, McGee-Smith Analytics, Real Market,
Saddletree Research, Speech Technology Magazine, The Unified-View, and Ventana
Research.
Interaction Director, which was first released in 1999, helps
organizations more effectively distribute both calls and e-mails between sites
by automatically determining the location and agents that are best able to
take the interactions based on pre-set criteria, such as number of available
agents and agent skill type. Director's unique ability to offer virtual
contact center capabilities across distributed sites means that organizations
can consolidate agents and more effectively take advantage of lower cost
agents by using occupancy rates.
As an add-on product to the company's contact center automation software,
Interaction Director makes use of innovative VoIP technologies, such as the
emerging SIP standard, which offers an open alternative to proprietary
solutions. Interactive Intelligence's contact center automation software
reduces the number of systems per site, and with virtual queues using
Director, organizations can now transform multiple, disparate contact centers
into a unified front, processing customer interactions as if they were a
single entity.
The product is targeted at in-house multi-site contact centers and
distributed teleservices firms, in particular large organizations with high
call volumes.
Interaction Director is offered through Interactive Intelligence's global
network of approximately 160 value-added resellers. For more information about
Interaction Director, visit
http://www.inin.com/Products/Director/director.asp.

The ICCM Conference & Expo Best of Show awards honor exhibitors and
products with the best potential to change the future of the contact center
industry. The presentations were made during a ceremony held Sept. 27 at ICCM
Conference & Expo at the Bellagio Hotel in Las Vegas.
ICCM is produced by Questex Media Group Inc. (http://www.questex.com), a
global, diversified business-to-business integrated media provider
headquartered in Newton, MA. For more information about ICCM, visit
http://www.iccm.com.

About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) offers business
communications innovation, experience and value with software solutions for
enterprise IP telephony, contact center automation, customer self-service, and
unified communications and messaging. The company was founded in 1994 and has
more than 1,500 customers worldwide. Recent awards include the 2004 Network
World 200, Software Magazine's 2005 Top 500 Global Software and Services
Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Center product
award, and Frost & Sullivan's 2005 Excellence in Technology of the Year Award.
Interactive Intelligence employs approximately 350 people and is headquartered
in Indianapolis. The company has 12 offices throughout North America, Europe
and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Web: http://www.ININ.com.

This release contains certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their respective
owners.

Contacts:
Christine Holley
Director of Market Communications
Interactive Intelligence Inc.
+1 317.715.8220
christine.holley@inin.com

Author:  

Email:    

Topic:    

Content:

Related Voip Articles

• Network Access Management from Vernier Extends to Remote Users and VOIP Phones
  10 October 2005



• Voip News:CDMA2000 evolution to 3G and beyond
  9 October 2005



• North American Residential VoIP Market Poised to Increase Growth Rates by Entering the Mass Market
  9 October 2005



• NewCross Technologies Closes $5.2 Million Series B Equity Financing to Fuel Expansion for Delivery of VoIP Services
  8 October 2005



• IPCC Hosts Exhibit, VoIP Technology Panels, and Service Provider Working Group Meeting at CompTel/ASCENT
  7 October 2005



• Global Crossing to GlobeTel's VoIP Solution for Calls to Latin America and Caribbean
  6 October 2005



• TalkSwitch(R) and RAMTelecom Team to Deliver Integrated Satellite-based VoIP to Remote Businesses
  6 October 2005



• Acoustic Technologies Now Shipping ATS6100 Speakerphone Software Enhanced with Wideband Audio Support
  6 October 2005



• Fax Servers In The VoIP Times: Part Of The Solution, Or Part Of The Problem?
  5 October 2005



• Nicor Services Makes Way for VoIP in Deal with AT&T
  4 October 2005