INFONXX Connects with Voice Over IP Carriers, Users with Call Completion Services30 October 2005
INFONXX announced today it is now connecting voice over IP (VoIP) callers using its directory assistance services to their requested listings completely over the Internet. The announcement was made at the Internet Telephony Conference and Expo at the Los Angeles Convention Center.
VoIP call completion eliminates the need for the caller to remember or write down the queried number. Instead, the caller remains on the line as the directory assistance operator connects him or her to the requested party without having to disconnect and redial. The call passes from the carrier’s VoIP network to INFONXX's robust IP architecture, where one of thousands of directory assistance operators quickly and efficiently search and locate the listing, before passing the call back into the carrier's network.
"It is now possible to connect VoIP callers to their desired listing from end-to-end, off route, without ever passing through the legacy telephone network - and that provides our carrier customers with a huge technological advantage and cost savings," said Michael Bates, INFONXX Vice President of Global Technology. "VoIP call completion provides these forward-thinking carriers with a customer-focused solution that further enhances the caller experience."
In addition to its technological advantage, INFONXX offers consistent quality for the caller. In March 2005, INFONXX was ranked first among third-party directory assistance providers in the National Directory Assistance Performance IndexSM by the Paisley Group, the leading directory assistance/operator services consulting company and the premier independent measurer of Customer FulfillmentSM and Customer CareSM in the industry today. INFONXX is the world's largest independent provider of directory assistance and enhanced information services.
In addition to VoIP connectivity, Bethlehem, Pa.-based INFONXX offers flexibility and creativity in connecting carrier and corporate customers to its services, including direct T1 or T3 and virtual private networks. Added Bates, "Technology, quality, and customer focus make us uniquely qualified to lead the industry."
About INFONXX:
Information services leader INFONXX delivers customer-focused solutions through technological innovation, flexible service transport options, and industry-leading product offerings to wireless and landline carriers, corporations, and educational institutions in North America. INFONXX, the world's largest independent provider of directory assistance and enhanced information services, has been ranked first among third-party DA companies in the Paisley Group's National Directory Assistance Performance IndexSM. With North American corporate offices in Bethlehem, Pa., USA, INFONXX employs thousands of customer service representatives and support personnel who manage millions of listings in offices and call center locations around the globe. For more information, visit: http://www.infonxx.com/
Visit INFONXX at Internet Telephony Conference and Expo at the Los Angeles Convention Center. Booth #208.
INFONXX, Inc.
3864 Courtney Street, Suite 411
Bethlehem, PA 18017
USA
610-997-1000
888-463-6699
610-997-1050 fax
www.infonxx.com
Source: PrWeb
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