iGLASS and QoVox Team to Assure VoIP Service Quality19 November 2005
iGLASS Networks and QoVox Corporation, a wholly owned subsidiary of Datameg Corporation (OTCBB:DTMG), today announced a strategic partnership to integrate the QoVox Network Assurance System (NAS-6131) with the iGLASS Status Monitoring service and to jointly define and develop applications that will continue to create a "best in class" VoIP QoS product offering.
Initially targeted toward Cable and Telco VoIP deployments, the combination of the QoVox Network Assurance System with the iGLASS Status Monitoring service will enable VoIP providers to routinely test call quality, ensure call connectivity and proactively detect and identify failures within the cable and telco networks.
The deployment of new IP-based network services, like VoIP, can be problematic. A major issue for service providers is maintaining high-quality services while minimizing the need to dispatch technicians to investigate and troubleshoot problems, commonly called "a truck roll," an often costly proposition. Therefore, service providers need a VoIP monitoring solution that enables them to continually, and actively, measure and monitor their networks. They seek to proactively identify and fix problems without having to send technicians. With the joint iGLASS and QoVox solution, service providers can now characterize the performance of their voice services and proactively identify and isolate problems.
"Service providers look for three things in a VoIP monitoring solution: detection, troubleshooting along with trending and optimization analysis. Together, these capabilities enable carriers to learn to resolve and prevent problems - preferably before the customer discovers their telephone service is not working," said Jessy Cavazos, Manager of the Communications Test & Measurement program at Frost & Sullivan. "Service providers will embrace a VoIP monitoring solution that replaces expensive truck rolls with the ability to identify problems with VoIP services without sending technicians to the site. QoVox's new partnership with iGLASS targets all of these demands effectively."
The iGLASS monitoring solution encompasses network elements from the digital head-end to the customer premises equipment in order to help cable operators reduce their Mean Time to Repair (MTTR), decrease customer churn, and increase revenue. iGLASS helps prevent outages while immediately notifying network operators when outages do occur.
The QoVox NAS-6131 is used to actively test, measure, and fault isolate voice networks while measuring end-to-end voice quality. The NAS-6131 makes test calls from multiple access points on the network - analog, digital, or packet - across multiple global VoIP and PSTN network segments to effectively detect and isolate network faults. Both call connection signaling and voice paths are tested, ensuring both network integrity and high quality voice services are being provided.
Key features of the integrated solution, providing customers with unmatched value, are the ability of iGLASS to collect, analyze and report on massive amounts of data matched with QoVox's NAS-6131 capabilities to verify connectivity and measure voice quality. The integrated solution turns raw data into actionable information, allowing providers to deliver and ensure world-class VoIP services.
About iGLASS Networks
iGLASS provides outsourced status monitoring services for HFC networks, customer premises equipment (CPE) and Video on Demand systems. iGLASS is Internet-based with all administration, maintenance and monitoring handled from a central NOC, eliminating the need for dedicated programming, IT analyst and monitoring staff. iGLASS currently monitors in excess of 10,000 network points and 4.9 million CPE devices.
Source: Business Wire
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