FrontRange Solutions Receives TMC Labs 2005 Innovation Award for INTERNET TELEPHONY(R) Magazine21 August 2005
FrontRange Solutions USA Inc. announced today that Technology Marketing Corporation's TMC Labs division named FrontRange IP Contact Center as a 2005 Innovation Award winner from INTERNET TELEPHONY magazine.
"FrontRange IPCC is a major step forward in supporting the convergence of voice and service applications and enabling businesses of all sizes to easily and quickly gain the benefits of an integrated contact center solution," said Kevin J. Smith, FrontRange Vice President of Products. "Our rapid deployment and reduced implementation costs are key benefits. Customers want a solution that is easy to use without sacrificing power and flexibility."
"FrontRange Solutions has clearly demonstrated to the staff of TMC Labs that its IP Contact Center product is truly innovative in the burgeoning VoIP/IP telephony industry. Never before in this industry has there been a greater need to highlight the most inventive VoIP products and services," said Rich Tehrani, Group Publisher and Editor-in-Chief of INTERNET TELEPHONY.
"The TMC Labs Innovation Awards are based solely upon the uniqueness of the company's offering or how pioneering the particular product or service is. It is not based on company revenue or number of products sold. It is based on the concept that FrontRange IPCC is innovative," according to Tom Keating, CTO and TMC Labs Editorial Director.
Last month, FrontRange, a global leader in service management, CRM, and voice application solutions for the growing and distributed enterprise markets, announced the availability of IP Contact Center 5.0 to the Communication Management solution family. The new version of FrontRange's Voice Over Internet Protocol-based (VoIP) software suite features Quality Management and close integration with other FrontRange product families, including the company's award-winning HEAT(R), GoldMine(R) Corporate Edition, and the new IT Service Management (ITSM) modules.
As contact center managers continue to scrutinize and manage costs meticulously, IPCC's integration to industry leading business applications reduces implementation as well as ongoing costs. FrontRange IPCC 5.0 enables users to train staff more effectively with features like the optional module Quality Management with which a supervisor can record calls with server based recording and call rating.
The TMC Labs 2005 Innovation Award highlights will be published in the July and August 2005 issues of INTERNET TELEPHONY magazine.
FrontRange will be providing demonstrations of its IPCC 5.0 product September 26 and 27 at the ICCM Conference & Expo at the Bellagio Hotel, Las Vegas, Nevada.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine(R) for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT(R) and ITIL(R) standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800-776-7889 or visit www.frontrange.com.
About TMC(R)
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and INTERNET TELEPHONY; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.
GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
Source: Business Wire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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