Envox CT Connect Wins 2006 CRM Excellence Award from TMC's Customer Inter@ction Solutions Magazine13 June 2006
Envox Worldwide, a leading global provider of voice solutions, today announced that Envox CT Connect(TM), its call processing software that enables business applications to manage, monitor and control calls across multiple locations within mixed telephony switching environments, has been selected as a 2006 CRM Excellence Award winner by Technology Marketing Corporation's (TMC(R)) Customer Inter@ction Solutions(R) magazine.
"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Inter@ction Solutions. "Based on quantifiable results, Envox Worldwide has demonstrated beyond a shadow of a doubt that Envox CT Connect enables contact centers to not only improve customer service levels, but to cut costs and improve agent productivity at the same time."
Envox CT Connect supports industry-standard hardware, operating systems, network services and call control programming interfaces such C, C++, Java and ActiveX, enabling value added resellers, system integrators and application developers to easily integrate the intelligent call control features that they need into their existing business applications.
Envox CT Connect supports the leading PBX, Automatic Call Distribution (ACD) and IP communication environments. For original equipment manufacturers, independent software vendors, application developers and system integrators looking to expand their reach into the call center/contact center market, Envox CT Connect provides them with the ability to:
* Add telephony features to existing business applications
* Expand their business by providing current - and new - customers with
ways to enhance existing contact center solutions
* Integrate new features and functionality into legacy systems and
leverage investment in existing equipment and infrastructure
* Support new communication environments such as IP with minimal changes
to their existing applications
"Winning Customer Inter@ction Solutions 2006 CRM Excellence Award is validation of Envox CT Connect's best-in-class status," said Mark D. Flanagan, president and CEO of Envox Worldwide. "This award is a testament to the thousands of Envox CT Connect customers that have already experienced the significant benefits of the product. Envox CT Connect reduces the time, cost, and complexity of adding third party call control features to contact center solutions while integrating with all common PBX/ACDs including emerging IP PBXs."
For more information about Envox CT Connect or to download an evaluation of this award-winning software, please visit http://www.envox.com/software/envox-ct-connect.asp.
About TMC(TM)
Technology Marketing Corporation (TMC) publishes four print magazines: Customer Inter@ction Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com.
About Envox Worldwide
Envox Worldwide is a leading global provider of voice solutions. The company's software and related services dramatically reduce the time, cost, and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox's products and services are available through a network of global channel partners. For more information, please visit http://www.envox.com
For more information, contact - Catherine Van Evans - +1 508 871 7604 or Darby Johnson - +1 603 559 5809, djohnson@beaupre.com.
Source: prnewswire
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