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EagleACD Wins Internet Telephony Innovation Award for its IP Hosted Call Center Services.20 July 2005
EagleACD, a leading provider of IP hosted call center solutions, has earned the 2005 Innovation Award from Internet Telephony - a Technology Marketing Corporation (TMC) publication. TMC Labs recognized EagleACD for its comprehensive hosted call center services, simple and unique 'pay-per-use' pricing and global networking capabilities.
EagleACD has grown rapidly since launching its 'On Demand' call center services just over a year ago. With offices in the U.S., U.K., Spain, Italy and India, EagleACD provides hosted solutions to call centers worldwide that virtually eliminate the upfront investments and high on-going maintenance costs common with on-premise call centers. EagleACD allows organizations of any size to offer voice ACD, Webchat, predictive dialing and email over both a Public Telecom Network and an IP network. Last month, EagleACD's hosted call center offering earned the "CRM Excellence Award" from Customer Interaction Solutions magazine.
"This latest award for innovation, from Internet Telephony, highlights the very unique hosted call center services that EagleACD provides with the industry's only 'pay-per-use' pricing model," said Kent Charugundla, founder and CEO of EagleACD. "EagleACD eliminates steep overhead expenses and recurring maintenance costs with simple and predictable 'per-minute' usage fees for those hosted applications that our customers use globally. In addition to growing industry recognition, such as this award, we are seeing a significant increase in call centers that are successfully taking advantage of our hosted services to drive down costs and improve overall business operations."
"EagleACD deserves this great honor for creating a ground-breaking hosted call center service. I look forward to seeing other innovative solutions from EagleACD as it continues to contribute to the future of the VoIP/IP telephony marketplace," said Tom Keating, CTO and TMC Labs Editorial Director.
The TMC Labs 2005 Innovation Award highlights will be published in the July and August 2005 issues of Internet Telephony magazine.
About EagleACD
EagleACD is an affiliate of EagleNet companies. EagleNet companies are in the business of providing technologically advanced solutions on demand at competitive rates to small business, enterprise and service provider customers. With Eagle Communications, which operates as a CLEC, and Eagle Teleconferencing as a conference call company, EagleIP provides telco-grade contact center services on a hosted basis. Eagle has been in the service bureau business since 1986 for telecom related products and services. For more information visit: www.eagleacd.com or www.eagle.net.
About TMC(R)
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.
Source: BusinessWire
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