Cygnal Technologies implements new call centre to strengthen Guest-Tek customer service capabilities8 June 2006
Cygnal Technologies Corporation (TSX: CYN), a leading Canadian provider of network communication solutions, has designed and implemented a new global call centre system at Guest-Tek, the world's largest provider of broadband technology solutions for the hospitality industry. The new system represents a significant upgrade from Guest-Tek's previous call centre technology, and is expected to enhance the Company's customer service and support capabilities.
"We are excited about this installation at Guest-Tek," said Jos Wintermans, President and CEO of Cygnal Technologies. "The economic boom in Western Canada extends well beyond the energy sector, and Guest-Tek is a leading example of a locally-based company that has pursued global opportunities."
With its high-speed Internet access services installed at over 3,280 properties worldwide and a growing presence in voice-over-IP and digital video-on-demand services, Guest-Tek currently receives approximately 50,000 calls per month from guests requiring assistance. Call volumes are expected to increase and Guest-Tek required a more robust call centre system to continue its track record of a 99.5% success rate in getting guests online.
Cygnal designed a multi-site call centre solution based on Avaya's industry-leading S8710 Media Server platform. The Voice-over-IP (VOIP)-based technology incorporates numerous robust features and reporting capabilities that were unavailable with Guest-Tek's previous call centre configuration. The main server is hosted in downtown Calgary and business continuity is ensured through remote survivable locations at Guest-Tek's northeast Calgary head office and in Warsaw, Poland. Currently totaling 140 seats, the solution is designed to allow the expansion of existing sites and the addition of new locations globally as the need arises. The project mandate also includes the creation of a global corporate VOIP-based telephony system running from the same technology platform.
About Guest-Tek
Based in Calgary, Alberta, Guest-Tek is the world's largest provider of broadband technology solutions for the hospitality industry. Guest-Tek's high-speed Internet solution enables hotels to offer their guests the convenience of wired and/or wireless broadband Internet access from guest rooms, meeting rooms and public areas. Guest-Tek has installed its solution in more than 472,000 rooms in more than 3,280 properties worldwide. Guest-Tek's Common Shares trade on the Toronto Stock Exchange under the trading symbol GTK.
About Cygnal
Cygnal Technologies Corporation is a leading Canadian provider of network communication solutions including the design, integration, installation, maintenance and management of wired and wireless communication networks. The Company offers a full range of technologies and solutions for service providers and enterprise customers. Cygnal has expertise in voice, video and data solutions over traditional and next generation converged technologies.
Cygnal Technologies Corporation is headquartered in Markham, Ontario and supports end-user customers and business partners through 12 offices across Canada, including Vancouver, Edmonton, Calgary, Winnipeg, London, Burlington, Toronto, Ottawa, Montreal, Quebec City and Halifax. Cygnal common shares are listed on the Toronto Stock Exchange under the symbol CYN.
This news release contains forward-looking statements. Often, but not always, forward-looking statements can be identified by the use of words such as "plans", "expects" or "does not expect", "is expected", "budget", "scheduled", "estimates", "forecasts", "intends", "anticipates" or "does not anticipate", or "believes", or variations of such words and phrases or state that certain actions, events or results "may", "could", "would", "might" or "will" be taken, occur or be achieved. Forward-looking statements involve known and unknown risks, uncertainties and other factors which may cause the actual results, performance, events or achievements of Cygnal to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Examples of such statements include, but are not limited to: factors relating to trends in the communications equipment and services industry, including (1) Cygnal's ability to maintain and grow its revenues; (2) the opportunity for greater competition to build network infrastructure; (3) the trend toward building next generation core networks; (4) outsourcing by businesses of the design, build and maintenance of their network infrastructure; and (5) an increased demand for private broadband networks. Actual results and developments are likely to differ, and may differ materially, from those expressed or implied by the forward-looking statements contained in this news release. Such forward-looking statements are based on a number of assumptions which may prove to be incorrect, including, but not limited to: Cygnal's ability to meet its obligations under its debt facilities; full implementation of Cygnal's cost reduction plan; Cygnal's ability to compete and to adapt to technological development; the continuation of the Company's relationships with its suppliers; Cygnal's ability to recruit and retain qualified personnel; the continuation of positive economic and market conditions, and the ability of provisions in service agreements to limit exposure to potential claims. While Cygnal anticipates that subsequent events and developments may cause its views to change, Cygnal specifically disclaims any obligation to update these forward-looking statements. These forward-looking statements should not be relied upon as representing Cygnal's views as of any date subsequent to the date of this news release.
Although Cygnal has attempted to identify important factors that could cause actual actions, events or results to differ materially from those described in forward-looking statements, there may be other factors that cause actions, events or results not to be as anticipated, estimated or intended. There can be no assurance that forward-looking statements will prove to be accurate, as actual results and future events could differ materially from those anticipated in such statements. Accordingly, readers should not place undue reliance on forward-looking statements. These factors are not intended to represent a complete list of the factors that could affect Cygnal.
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For further information: please contact: James Shannon, Vice-President & CFO, Cygnal Technologies Corporation, (905) 944-6572, jshannon@cygnal.ca; Jeff Codispodi, Investor Relations, The Equicom Group Inc., (416) 815-0700 ext. 261, jcodispodi@equicomgroup.com; To request a free copy of this organization's annual report, please go to http://www.newswire.ca and click on Tools for Investors.
Source: newswire
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