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Avaya Wins Second Consecutive 'Best in Test' Award in Premier IP PBX Competition8 February 2005
Avaya Inc.(NYSE: AV), a leading global provider of business communications software,
systems and services, today announced that its Internet protocol (IP)
telephony solutions have topped the industry's premier IP PBX competition for
the second time in a row. After securing first place in Miercom's annual
large IP telephony review, Avaya has now achieved top honors in a second
Miercom review of mid-market solutions.
As in the January ranking, Avaya earned one of the highest scores ever
achieved in a comparative IP PBX testing by Miercom, a leading network
consultancy and product test center. Miercom recognized Avaya for its
superior IP telephony architecture, endpoints and features, when compared to
other competitors in the marketplace. As a result, Avaya again achieved
overall "Best in Test" honors from Business Communications Review magazine,
which features details of Miercom's competitive review in its February 2005
issue.
Avaya's converged platform was described by Miercom as "a cut above the
herd" and earned a clear win among competing solutions supporting 100 to 1,000
stations. Miercom measured the performance of Avaya systems against those of
Alcatel, Cisco, Mitel and Siemens. The tests were conducted on an Avaya S8700
Media Server and G650 Media Gateway running Avaya Communication Manager, the
company's industry-leading IP telephony software.
"Avaya again emerged as the clear winner with one of the highest scores
we've ever recorded in our six years of testing industry IP telephony
solutions," said Ed Mier, founder of Miercom. "They took top honors in
architecture and endpoints and racked up a 100 percent call completion rate in
grueling performance tests that flood each system with 25,000 calls an hour.
Avaya is on a roll. This second win extends Avaya's winning streak to now
cover large and mid-size categories. We congratulate them."
IP telephony is a software-based technology that uses Voice over Internet
Protocol (VoIP) to transmit voice as data over a computer network in a manner
similar to email. Enterprises around the world are rapidly adopting this
technology as an easy and cost-effective way to integrate advanced
communications applications into a range of business processes. Avaya is the
global leader in IP telephony solutions for the enterprise market.(1)
In the architecture category, Avaya beat the competition in Miercom tests
that examined scalability, survivability, and other VoIP capabilities --
ranging from bandwidth control to support for teleworkers and road warriors.
As in the January test of large-scale systems, Avaya had the fastest
call-control fail over time, which indicates the speed of recovery in the
event of a system disruption. Avaya's solution was also cited by Miercom for
IP quality of service (QoS) settings that improve call quality by dynamically
monitoring latency and packet loss, as well as for "rich new SIP support" --
both for third-party SIP endpoints and for SIP trunking between systems via
the Avaya Converged Communication Server.
Avaya took top honors in the endpoints category. The company offers
nearly a dozen IP phones across a variety of price points, including hard
phones, PC-based softphones and wireless devices. Miercom noted that the
Avaya IP Softphone features "well thought-out configuration options" for
teleworkers and road warriors, which includes video conferencing as well. As
a result, users can both hear and see callers when they use their PC or laptop
computer to make calls. Miercom also cited Avaya mobility features, including
a new dual-mode wireless solution that delivers seamless communications as
users travel between a private company local area network and the public
cellular network.
Avaya tied for the lead in the features category with "splashy" advanced
capabilities that include not only seamless communications, but also Avaya
Extension-to-Cellular, a capability that maps an office extension to any
cellular or home phone and provides an easy way to stay in touch with
customers and colleagues when away from the office. Miercom also cited
Avaya's "impressive new conferencing package" called Meeting Exchange (TM), a
Web and audio conferencing application featuring SIP-based options.
In the security category, Avaya earned points for high levels of VoIP
encryption on all Avaya-made phones and softphone applications, and for adding
encryption of both authentication and user data to the latest release of Avaya
Communication Manager IP telephony software.
In the performance category, Avaya was one of only two vendors to record a
perfect call-completion rate under a load test of 25,000 calls per hour over a
nine-hour window. Miercom said the test not only puts a company's call
control capabilities through its paces, but also "all other facets of the
IP-telephony environment-including the VoIP-T1 gateways and the LAN/WAN
infrastructure."
"Avaya's top ranking for mid-size solutions -- in what is widely
recognized as the most comprehensive and challenging IP telephony competitions
in the industry -- reinforces the superior competitive advantage our solutions
deliver to businesses of any size," said Micky Tsui, Avaya vice president and
general manager, Communications Systems Division. "By placing Avaya IP
communications solutions at the heart of a business, companies can make their
people more productive, their processes more intelligent and their customers
more satisfied."
For more information on the Miercom report on IP telephony solutions for
the mid-sized market, visit: http://www.miercom.com or http://www.bcr.com .
About Avaya
Avaya Inc. designs, builds and manages communications networks for more
than 1 million businesses worldwide, including over 90 percent of the FORTUNE
500(R). Focused on businesses large to small, Avaya is a world leader in
secure and reliable Internet protocol (IP) telephony systems and
communications software applications and services.
Driving the convergence of voice and data communications with business
applications -- and distinguished by comprehensive worldwide services -- Avaya
helps customers leverage existing and new networks to achieve superior
business results. For more information visit the Avaya website:
http://www.avaya.com.
About Miercom
Miercom, founded in 1988, is the leading independent consultancy and test
center specializing in networking and communications-related product testing
and analysis. Based in East Windsor, N.J., Miercom conducts comparative
product testing, privately as well as for publication, in leading-edge
technologies including switch and router performance, IP telephony, network
security and Storage Area Networks.
(1) Synergy Research Group, Third Quarter 2004 Report on Worldwide
Enterprise IP Telephony Market.
/Web site: http://www.avaya.com
http://www.miercom.com
http://www.bcr.com/
For further information: Media Inquiries: Jonathan Varman,
+1-908-953-6432, jvarman@avaya.com, or Investor Inquiries: Matt Booher,
+1-908-953-7500, mbooher@avaya.com
Source: Canada NewsWire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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