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AT&T Wins VoIP Deal With NOVO 1, Inc.10 June 2005
Under the terms of the deal, AT&T will convert NOVO 1 call centers across the U.S. from traditional phone lines to Voice over Internet Protocol, or VoIP.
NOVO 1, a leading U.S. company specializing in delivering creative customer contact systems via the phone, direct mail and the web, is ranked 26th among the Global Top 50 Teleservices Agencies on the basis of aggregate inbound and outbound telecom minutes, domestic and international.
The rollout of Internet telephony follows a successful VoIP project at a pilot NOVO 1 Customer Care & Acquisition Center.
In addition to the reliability offered by AT&T Internet telephony solution, NOVO 1 eliminates the need to deal with multiple local phone companies, gains a single point of contact for services, and receives consolidated and simplified billing.
“With the AT&T solution, we have achieved significant benefits on behalf of our clients as we evolve to a converged voice and data networking platform by deploying VoIP services,” said Michael Hennen, Corporate Executive Vice President, NOVO 1 Customer Care & Acqusition. “VoIP offers NOVO 1 the opportunity to have all our communications -- voice, video and data -- carried over one, secure IP network and enhances our productivity and performance in serving our clients’ customers.
About NOVO 1
With over 500 clients and revenues of over $70 million, NOVO 1 is a multi-faceted direct marketing support center with operations in Arizona, California, Florida, Idaho, Illinois, Iowa, Maryland, Montana, North Dakota, Pennsylvania, Texas, Utah and Wisconsin ( Corporate Headquarters ). The company operates a network of telephone, direct mail and on-line fulfillment centers for delivering and blending creative customer contact systems focused on uniting businesses with their customers. The company’s research organization specializes in analyzing factors and applying the data that helps businesses acquire, retain and grow loyal customers.
About AT&T
For more than 125 years, AT&T ( NYSE 'T' ) has been known for unparalleled quality and reliability in communications. Backed by the research and development capabilities of AT&T Labs, the company is a global leader in local, long distance, Internet and transaction-based voice and data services.
Source: i- Newswire
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