Apropos Technology User Conference Scheduled for September 200511 July 2005
Apropos(TM) Technology (Nasdaq: APRS - News), a leading provider of communications management solutions, will host its user conference at the InterContinental Hotel in Chicago, September 11-14, 2005. The Apropos World 2005 User Group will highlight best practices in contact center operations and customer experience management, as well as the latest trends in multi-channel customer support, business continuity planning and self-service applications.
Geared to contact center managers and practitioners, business managers, IT directors and analysts, Apropos World 2005 User Group will offer attendees practical tips on product use and processes, real-world case studies, hands-on product demonstrations and perspective on both the current and long-term product vision of the company.
"Viva Exceptional Service! How Leading Organizations Are Rediscovering Success," will be the topic of the keynote address by Brad Cleveland, president and CEO of Incoming Calls Management Institute on Monday, September 12. Jason Puig, Interaction Management senior software engineer at Symantec, will deliver the customer keynote on the same day. Greg Oxton, executive director of the Consortium for Service Innovation, will present the concluding keynote of Apropos World, entitled "No More Tiers for Support," on Wednesday, September 14, in which he will provide examples of leading contact centers and how they are helping to build more collaborative enterprises.
John Cray, vice president of products at Apropos, will deliver an address highlighting the company's product roadmap on Tuesday, September 13. He will discuss the future development of Apropos' multi-channel software, as well as the company's vision for enhancing the customer experience through enhancements to communications management and customer service and support functions.
In addition to these sessions, a variety of customer success story presentations, panel discussions and networking opportunities will be held throughout Apropos World. On the afternoons of September 12-13, five concurrent tracking sessions addressing a variety of topics will be held:
-- The Technical track will focus on gaining comprehensive insights into
agent and contact center activity, enhancing productivity and managing
multiple contact centers.
-- The Business track will address best practices with regard to business
continuity, reporting, measuring customer satisfaction and minimizing
tier escalation.
-- The Panel track will provide attendees with the opportunity to interact
with Apropos software engineers and make product development
suggestions.
-- The Demo track will feature demonstrations of the latest Apropos
products, with a focus on real-time productivity and integration
issues.
-- The Service Application track will offer attendees information on
enhancements to Apropos that provide the ability to track system-wide
administrative or supervisory changes; to schedule, monitor and track
adherence of agent workgroups; and to provide reporting flexibility
through a tool that exports data to Microsoft® Excel®.
For more information or to register for the Apropos World 2005 User Group, please visit: http://www.apropos.com .
About Apropos Technology
Apropos Technology, Inc. (Nasdaq: APRS - News) develops communications management solutions for contact center operations. Apropos solutions are largely used when differentiated levels of service and support are required to effectively service the customer base. Organizations rely on Apropos' solutions to prioritize and intelligently route customers to the right service agent and measure contact center performance as well as enhance business continuity across the enterprise. Apropos solutions integrate with existing CRM systems to manage and archive voice, e-mail, Web chat, VoIP or fax interactions. Founded in 1989, the company serves over 300 clients worldwide from its corporate headquarters in Oakbrook Terrace, IL, and from its European headquarters in the United Kingdom. Additional information about Apropos and its solutions can be found at http://www.apropos.com .
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Source: Apropos Technology, Inc.
Source: PR Newswire
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