3Sixty Systems adds IP telephony service to CRM suite26 May 2006
3Sixty Systems, the CRM and software development company, has joined forces with managed services provider InTechnology to offer 3SLive customers access to InTechnologys IP Voice Connect hosted IP telephony (VOIP) service. The partnership today announces its first customer, with law firm Robin Simon LLP registering over 100 users in 4 UK locations to the service.
3Sixty has itself been a user of InTechnologys managed network services for a number of years and was keen to integrate its web-based 3SLive product with an IP telephony solution specifically targeted at small to medium-sized businesses. Its portfolio of customers in the retail and financial/professional services sectors will be able to access a feature-rich service which includes call logging, diary synchronisation and high levels of call visibility.
InTechnology currently hosts the 3SLive platform in its data centres, meaning customers of the new IP telephony service can be up and running seamlessly in a matter of minutes. Being an offsite hosted service, customers also benefit from reduced risks and greater flexibility. The service is charged on a per user, per month basis offering minimal start-up costs for prospective customers of all sizes.
Ashley Moss, managing director at 3Sixty Systems, comments: The 3SLive product is a CRM platform that has always offered customers complete flexibility in the modules they require, whether that be front-end CRM, full stock control, full purchase ordering, document management or management reporting. The one piece of the jigsaw we were missing was the ability to offer customers a cost-effective IP telephony service. The decision to partner with InTechnology, already a trusted partner, was a simple one.
Adam Hurst, regional manager, at InTechnology, adds: We are delighted to formally open a further channel to market for our IP Voice Connect platform and hope that in due course, we might use this channel to sell other managed services. InTechnology is dedicated to IP telephony and we feel we offer the markets leading service for small and medium sized businesses. Existing IP Voice Connect customers will also benefit from this partnership, gaining access to a best of breed CRM solution.
David Simon, Managing Partner at Robin Simon LLP, comments: As a national law firm with four offices, the speed and dependability of communication is a key factor in the delivery of our specialist services to the global insurance market which forms our principal client base. We are looking forward to working with 3Sixty and InTechnology to take the efficiency of those communications to new heights.
-Ends-
Notes to Editors
About InTechnology: Unifying IT infrastructure
InTechnology provides innovative IT infrastructure solutions, products and services to businesses, through a network of value-added resellers, systems integrators and consultants.
The company employs 350 people in the UK and has an annual turnover of £225m. InTechnologys offering unifies all areas of IT infrastructure to help organisations:
Store data in the face of exponential growth in data volumes
Manage data for optimum business efficiency and reduced operational cost
Protect data against ever-increasing threats, from malicious attacks to data loss
Network data to capitalise on network-computing opportunities
Liberate corporate data to maximise its value for the organisation
More details about InTechnology (LSE, AIM: ITO) are available at www.intechnology.co.uk
About 3SixtySystems:
3SIXTY systems are the architects behind 3S Live who deliver technology solutions on a bespoke tailor made basis in conjunction with or independently of 3S Live. 3SIXTY Systems and 3S Live is not just about the technology, together through business process understanding the solutions fit the business not the business working to fit the technology solution. For more information go to www.3sixtysystems.com
About Robin Simon LLP:
Robin Simon LLP is a national law firm specialising in the defence of professional firms financial institutions and directors and officers on instructions of insurers. For more information go to www.robinsimonllp.com
Source: clickpress
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